Collage customer experience concept 2

The Benefits of Customer Service Standards

Lost customer

Why is Customer Service Important?

Pexels andrea piacquadio 1050244

Exploring the Different Types of Mystery Shopping Jobs

Qualitative and quantitative research

What is Qualitative Research and Why is it Important?

Abi 10 year banner

Abi McIntyre celebrates 10 years at PiP

Halloween 2018

Customer Service horrors to watch out for!

Banner

Congratulations to the latest BMS® competition winners!

Return of the UK high street

The return of the UK high street

4607198

Are you a sales or service environment?

WBS blog banner image for social

NEW Behavioural Measurement Concept: Workplace Behaviours

Audi Filming 1

Audi UK filming at PiP HQ

2022 BMS

The Evolution of the Behavioural Measurement Score (BMS®)

20171123 112910

A diary of a PiP Quality Controller

Landguard manor 3

BBQ, live music, magic, games, prizes and sweet treats at PiP’s Garden Party

Blog Banner

What challenges do brands face with staying ahead of customer expectations?

CMS Team Edit social

Meet the Team: Customer Mystery Shopping Team

Iceberg

Coaching your team to be even better: The importance of precision

TMS Team banner image

Meet the Team: Telephone Mystery Shopping Team

Woman cash register talking with sales clerk

5 Step Selling Model | Sales Process Framework

10 year service banner

3 more staff join the 10 year long service club at PiP

Full sales

Why Is Customer Service Important? | Strategies To Deploy

M Sc Accountancy 1 v2

Why CX is critical in a cost-of-living crisis

5

PiP take part in Plastic Free July 2023

ICS Report Blog copy

The State of UK Customer Satisfaction & How to improve Employee Behaviours

Meet the Team Banner Image copy

Meet the Team: Video Mystery Shopping Teams

Ai customer service

Artificial Intelligence: AI and the future of CX

Uk physical map 1200x700

Research study: where in the UK do you receive the best customer experience?

BMS Tips Banner

Top tips to improving your BMS® performance

BMS winners banner

Celebrating recent BMS® award winners

CX Day4

PiP’s CX Day 2023: industry insights, guest speakers, awards and more!

Service envrionments banner

How does customer experience vary in different service environments?

Mha banner

Mug painting, morning madness, massages and more at PiP's Wellbeing Week 2023

Ryan Crookes 10 Years banner

Ryan Crookes celebrates 10 years at PiP

Template for blog banner image new staff copy2

PiP welcome new team members as new clients and programmes increase!

Template for blog banner image CX Day

1 month to go to PiP’s CX Day 2023

Website Banner5

Introducing the NEW PiP Store!

Rolls royce

What makes a premium customer experience?

Three firends together eating pizza cafe copy

A diary of a Video Mystery Shopper

Iso blog banner

PiP achieve ISO 27001 Re-Certification

NPS blog banner image copy

How to increase Net Promoter® Score (NPS)

Beautiful tropical beach sea

How the customer experience differs in ‘need’ and ‘want’ sectors

Automotive blog 1

Changes in the Automotive Industry

SOTU Banner

Prizes, pizza, fun and games at PiP’s bi-annual State of the Union

Tesla at PiP

Tesla showcase intelligent electric vehicles at PiP HQ

BMS FAQs Banner

10 Frequently Asked Questions about BMS®

Collage customer experience concept

Why is customer service so important for 2023?

Rich Shannon Retires

Rich Shannon: The Legend has retired

5k shoppers banner

Introducing our NEW Mystery Shopper 5k Club!

Newbies

Introducing new members of the PiP HQ team!

Group christmas party photo

PiP celebrate an amazing 2022!

Q3 VMS BMS Winners Banner

BMS® Award Winners Announced!

EV VS ICE report image preview

FREE Customer Experience Report: Auto Industry Electric Vehicles (EV) vs Internal Combustion Engines (ICE)

Social media manage

How can social media mystery shopping support the customer experience?

Ellie Banner

Ellie West is celebrating 10 years of service at PiP!

BMS commercial banner

How does BMS® impact customer satisfaction and commercial performance?

CXA Awards Night Winner Photo

BMS® crowned as the UK’s best customer experience measurement

Group photo London Eye

State of the Union 2022: PiP in LDN!

MIA

EE's Nad Akram wins Shop Idol Retail at the Mobile Industry Awards 2022

Emma 10 year photo

BMS® Manager, Emma Porter is celebrating 10 years’ service at PiP!

Client CSS responses Q2 2022 infographic

Exceptional client feedback received for Q2 2022: “PiP is the mystery shopping partner of choice”

Q1 2022 TMS BMS Award Winner Toyota Fleet

PiP’s first telephone mystery shop bms® award winners

Launch copy

How to launch your Mystery Shopping Programme with Performance in People

Generice Automotive Image

Industry Leading Automotive Sales Benchmark Reports for HY1 2022

1500x500

Performance in People finalists at the UK Customer Experience Awards 2022!

Shop Idol 2022

PiP continued collaboration with the Mobile Industries Awards ‘Shop Idol 2022’

Yoga

Mental Health Awareness Week at PiP HQ!

Lloyd 10 year picture

Lloyd Rae is celebrating 10 years’ service at PiP!

CBX square

Performance in People’s Latest Training Release; CBX!

Insights Team Picture

Meet the Insights Team!

Stock ev benchmarking

Performance in People’s Insights Team provide unique benchmarking data for Clients

Call centre

Call Centre Research: Energy Suppliers

Issy Picture

A day in the life of a CMS Programme Coordinator at Performance in People HQ

Video mystery shopping 2

How video became the UK's dominant Mystery Shopping methodology

Pexels belle co 1000445

PiP score top marks in client CSS

Let's get connected...

Follow us on our social media platforms to stay up to date with all Performance in People's latest HQ news, blogs, events, insights, and more! We share updates and information through blogs every week, as well as posting regularly on our social media platforms - so keep an eye out for fresh and insightful content.