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The Benefits of Customer Service Standards

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Why is Customer Service Important?

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Exploring the Different Types of Mystery Shopping Jobs

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What is Qualitative Research and Why is it Important?

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Abi McIntyre celebrates 10 years at PiP

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Customer Service horrors to watch out for!


Congratulations to the latest BMS® competition winners!

Return of the UK high street

The return of the UK high street


Are you a sales or service environment?

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NEW Behavioural Measurement Concept: Workplace Behaviours

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Audi UK filming at PiP HQ

2022 BMS

The Evolution of the Behavioural Measurement Score (BMS®)

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A diary of a PiP Quality Controller

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BBQ, live music, magic, games, prizes and sweet treats at PiP’s Garden Party

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What challenges do brands face with staying ahead of customer expectations?

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Meet the Team: Customer Mystery Shopping Team


Coaching your team to be even better: The importance of precision

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Meet the Team: Telephone Mystery Shopping Team

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5 Step Selling Model | Sales Process Framework

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3 more staff join the 10 year long service club at PiP

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Why Is Customer Service Important? | Strategies To Deploy

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Why CX is critical in a cost-of-living crisis


PiP take part in Plastic Free July 2023

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The State of UK Customer Satisfaction & How to improve Employee Behaviours

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Meet the Team: Video Mystery Shopping Teams

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Artificial Intelligence: AI and the future of CX

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Research study: where in the UK do you receive the best customer experience?

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Top tips to improving your BMS® performance

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Celebrating recent BMS® award winners

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PiP’s CX Day 2023: industry insights, guest speakers, awards and more!

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How does customer experience vary in different service environments?

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Mug painting, morning madness, massages and more at PiP's Wellbeing Week 2023

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Ryan Crookes celebrates 10 years at PiP

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PiP welcome new team members as new clients and programmes increase!

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1 month to go to PiP’s CX Day 2023

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Introducing the NEW PiP Store!

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What makes a premium customer experience?

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A diary of a Video Mystery Shopper

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PiP achieve ISO 27001 Re-Certification

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How to increase Net Promoter® Score (NPS)

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How the customer experience differs in ‘need’ and ‘want’ sectors

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Changes in the Automotive Industry

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Prizes, pizza, fun and games at PiP’s bi-annual State of the Union

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Tesla showcase intelligent electric vehicles at PiP HQ

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10 Frequently Asked Questions about BMS®

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Why is customer service so important for 2023?

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Rich Shannon: The Legend has retired

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Introducing our NEW Mystery Shopper 5k Club!


Introducing new members of the PiP HQ team!

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PiP celebrate an amazing 2022!

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BMS® Award Winners Announced!

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FREE Customer Experience Report: Auto Industry Electric Vehicles (EV) vs Internal Combustion Engines (ICE)

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How can social media mystery shopping support the customer experience?

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Ellie West is celebrating 10 years of service at PiP!

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How does BMS® impact customer satisfaction and commercial performance?

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BMS® crowned as the UK’s best customer experience measurement

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State of the Union 2022: PiP in LDN!


EE's Nad Akram wins Shop Idol Retail at the Mobile Industry Awards 2022

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BMS® Manager, Emma Porter is celebrating 10 years’ service at PiP!

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Exceptional client feedback received for Q2 2022: “PiP is the mystery shopping partner of choice”

Q1 2022 TMS BMS Award Winner Toyota Fleet

PiP’s first telephone mystery shop bms® award winners

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How to launch your Mystery Shopping Programme with Performance in People

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Industry Leading Automotive Sales Benchmark Reports for HY1 2022


Performance in People finalists at the UK Customer Experience Awards 2022!

Shop Idol 2022

PiP continued collaboration with the Mobile Industries Awards ‘Shop Idol 2022’


Mental Health Awareness Week at PiP HQ!

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Lloyd Rae is celebrating 10 years’ service at PiP!

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Performance in People’s Latest Training Release; CBX!

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Meet the Insights Team!

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Performance in People’s Insights Team provide unique benchmarking data for Clients

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Call Centre Research: Energy Suppliers

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A day in the life of a CMS Programme Coordinator at Performance in People HQ

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How video became the UK's dominant Mystery Shopping methodology

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PiP score top marks in client CSS

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