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Our Training & Coaching Workshops

PiP's team of skilled and experienced trainers deliver our workshops via face-to-face or virtual formats. Our events are highly interactive, engaging and promote positivity and excitement within your teams.

Read further for more information about each workshop!

  • Launch colour
  • BMS direct colour
  • CBX colour


Whether you’re new to PiP, mystery shopping or just re-energising your programme with us; a launch workshop is a great opportunity to set your programme on the right path. This 3 hour interactive workshop is designed for managers and covers the following topics: programme objectives, an overview of the behavioural measurement score®, access and navigation of PiP’s VISION reporting platform and coaching tips for effective mystery shop review. Delivered virtually via Microsoft Teams platform presents opportunity for a comprehensive Q&A within the workshop.

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Coaching & Behaviours for Service Excellence (cbx)

Coaching and behaviours for service excellence is designed for Managers, Coaches and Team Leaders. It is specifically designed to improve your understanding of the Behavioural Measurement Score (BMS®) and learn how to coach your Team to become even better through Continue & Begin Fast Coaching® (C&B®) which can be applied across observational, reflective and recorded (mystery shop) mediums. Our most popular course to date, proving to be a powerful development tool amongst our client base. CBX consists of 4 x 60-90 minute modules and is available for virtual and face-to-face delivery.

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BMS® Direct

By request, our newest course offering is BMS® direct. Designed for customer-facing team members to improve their knowledge of the Behavioural Measurement Score (BMS®). Team members will learn the 6 key behaviours and their contributing characteristics, the scoring methodology and what they can do to deliver a great customer experience with every customer interaction. This 90 minutes course is delivered virtually.

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Contact Us

Contact us today for more information and pricing on our training and coaching.

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