Training & Coaching
Training & Coaching
Performance in People provide virtual and face to face training and coaching workshops primarily to automotive, retail and call centre sectors.
Case Study
“Launching CBX and BMS® Direct workshops has been transformational. The centres have seen their BMS® results increase from an average 3.6 BMS® to 4 BMS®, and we’ve seen other positive consequences with a performance increase in network test drive and follow-up”.
The BMS® uplift means an average of 91.6% of genuine customers would purchase from an Audi centre.
“I just wanted to share how delighted we have been with the training over the last two days. It was fantastic, the content was terrific, and you were amazing. Feedback from all colleagues attending was unanimous on both counts. Best training, they have had. It has really helped create the solid foundations for roll out of the programme”.
"Working with Performance in People and in particular the Continue and Begin® coaching model we have made very significant progress. We have far greater ownership of issues at all levels and real commitment to improve our performance. It is not uncommon to hear comments like 'The Continue and Begin® coaching tool has changed my life both inside and outside of work! Our business results have improved in a very tough market and I am certain that our involvement with Performance in People has been a key factor."
Our Training & Coaching Workshops
PiP's team of skilled and experienced trainers deliver our workshops via face-to-face or virtual formats. Our events are highly interactive, engaging and promote positivity and excitement within your teams.
Read further for more information about each workshop!
Launch
Whether you’re new to PiP, mystery shopping or just re-energising your programme with us; a launch workshop is a great opportunity to set your programme on the right path. This 3 hour interactive workshop is designed for managers and covers the following topics: programme objectives, an overview of the behavioural measurement score®, access and navigation of PiP’s VISION reporting platform and coaching tips for effective mystery shop review. Delivered virtually via Microsoft Teams platform presents opportunity for a comprehensive Q&A within the workshop.
Coaching & Behaviours for Service Excellence (cbx)
Coaching and behaviours for service excellence is designed for Managers, Coaches and Team Leaders. It is specifically designed to improve your understanding of the Behavioural Measurement Score (BMS®) and learn how to coach your Team to become even better through Continue & Begin Fast Coaching® (C&B®) which can be applied across observational, reflective and recorded (mystery shop) mediums. Our most popular course to date, proving to be a powerful development tool amongst our client base. CBX consists of 4 x 60-90 minute modules and is available for virtual and face-to-face delivery.
BMS® Direct
By request, our newest course offering is BMS® direct. Designed for customer-facing team members to improve their knowledge of the Behavioural Measurement Score (BMS®). Team members will learn the 6 key behaviours and their contributing characteristics, the scoring methodology and what they can do to deliver a great customer experience with every customer interaction. This 90 minutes course is delivered virtually.
Contact Us
Contact us today for more information and pricing on our training and coaching.