At Performance in People, we’re proud to share our Q1 2026 client survey results, showcasing another strong quarter for our UK mystery shopping services and customer experience programmes.
With an overall satisfaction score of 93.3%, this feedback reinforces our position as a leading mystery shopping company in the UK, helping brands improve customer experience, service delivery, and operational performance.
Q1 2026 Client Survey Results (UK Mystery Shopping Services)
Here’s how our clients rated our mystery shopping programmes and customer experience solutions (out of 10):
- Programme Team: 9.9
- Programme Delivery within Agreed Timescales: 9.8
- Account Director: 9.8
- Likelihood to Recommend Our Mystery Shopping Services: 9.2
- Mystery Shoppers: 9.0
- Accuracy of Questionnaire Scoring: 9.0
- Vision Reporting Platform: 8.7
Overall Client Satisfaction Score: 93.3%
These results highlight the strength of our customer experience measurement services, from programme delivery through to insight reporting.
Why Businesses Choose Our Mystery Shopping Services in the UK
Organisations across retail, automotive, hospitality, and property sectors partner with Performance in People to:
- Measure and improve customer experience (CX)
- Benchmark service performance across locations and the wider industry
- Gain actionable insights through mystery shopping research
- Support training and development programmes
- Drive consistency across multi-site operations
Our latest results show we continue to deliver on these priorities with high client satisfaction and consistent service quality.
Consistent Delivery of Customer Experience Excellence
Maintaining high standards is critical in the delivery of customer experience consultancy and mystery shopping programmes.
Our top scores in:
- Programme Team (9.9)
- Account Management (9.8)
- On-Time Delivery (9.8)
…demonstrate our ability to deliver reliable, scalable mystery shopping programmes that businesses can depend on.
This is particularly important for brands looking for:
- A trusted UK mystery shopping agency
- Consistent data collection across multiple sites
- Fast turnaround and accurate reporting
Continuous Improvement in CX Reporting & Insight Platforms
We’re committed to continually improving our customer experience reporting tools and analytics platforms.
Our Vision Reporting Platform (8.7) score provides valuable feedback as we enhance how clients:
- Access real-time mystery shopping data
- Analyse customer experience trends
- Turn insight into action
Similarly, our scores for mystery shoppers and scoring accuracy (9.0) help us refine our recruitment, training, and quality assurance processes.
A Word from Our Sales & Marketing Director
“93.7% is another fantastic result! Go team! It takes a huge amount of hard work and dedication to consistently achieve this level of feedback. Thank you to everyone across the business for making this happen. Let’s keep on building on our successes!”
Lloyd Rae, Sales & Marketing Director
What Our Clients Say About Our Mystery Shopping Services
Positive client feedback plays a vital role in building trust and demonstrating the impact of our customer experience programmes.
“Very well organised and timely. Nicki and Scott are both very helpful and collaborative. I am in constant communication with Scott - he is very responsive, helpful and always tries to solve any issues.”
Knight Frank 🏦
“Nicki keeps me up to date during each wave and is always available to answer any questions I may have. The programme team are always helpful, and any requests are dealt with efficiently 1st time every time. The Vision portal is one of the key reasons for partnering with you - it is easy to navigate and find your results and insights.”
Cash Converters 💎
“Rachel Holliday has been excellent - very responsive, and actions requests very quickly.”
New Homes Quality Board 📞
“Vision reporting is nice and easy - and easily displayed”
Vistry 🏡
“The PiP team are reliably intuitive in grasping the overall concept of a new project. Nothing is too complicated.”
Suzuki Aftersales 🚗
Trusted UK Mystery Shopping & Customer Experience Specialists
These results reflect the collective effort of our experienced programme and account management teams, our nationwide network of mystery shoppers in the UK, and our clients, who partner with us to improve customer experience and service performance.
As a leading UK mystery shopping company, we’re committed to helping businesses deliver exceptional customer journeys and measurable CX improvements.
Looking for a Mystery Shopping Company in the UK?
If you’re looking to:
- Improve your customer experience strategy
- Benchmark service performance
- Gain real customer insight
- Work with a trusted mystery shopping provider in the UK
We’d love to help!
Get in touch with Performance in People to discuss how our mystery shopping services can support your business.
This article was created with AI assistance and reviewed by our team to ensure accuracy, relevance, and alignment with Performance in People’s customer experience expertise.
Written by Abi McIntyre, Head of Creative Connect on LinkedIn
Abi leads brand, marketing, and creative communications, turning customer experience insight into clear, engaging content and campaigns.
