Every quarter PiP runs a competition to determine the very best video and telephone mystery shop experiences using the Behavioural Measurement Score® (BMS®)
What is BMS®?
Our Behavioural Measurement Score® (BMS®) methodology is utilised across our client programmes as a way of measuring, monitoring and developing the 6 key behaviours that impact most on the customer experience. BMS® is a double award winner at the 2022 CX Awards, recognised as ‘The UK’s best customer experience measurement’, and we have over 100 world-class brands using it to improve their customer service delivery!
So, it’s only right that we celebrate those individuals that have reached a 100% BMS® score, and gone above and beyond for their customers, making it a memorable and award-worthy experience.
Choosing the best from 17,000+ entries!
PiP completes in excess of 17,000 mystery shops every quarter, so choosing a 1st, 2nd and 3rd place for our video and telephone competitions can be challenging in itself! There are some incredibly talented people who deliver exceptional customer experiences across the industry.
Win up to £500!
Our top 3 are selected by our in-house panel which includes our BMS® Manager. The winners receive a prestigious personalised engraved glass trophy, a bottle of celebratory bubbles, and a monetary prize of up to £500!
Here’s a look back at our latest quarterly competition winners – a huge congratulations to you all - welcome to the elite winner’s club!
Video Mystery Shopping BMS® Winners:
1st = Scott Bradley, Caffyns Skoda Ashford
2nd = Steve Whitefield, MINI Oceans Falmouth
3rd = Lauren Parker, BMW Sytner Sunningdale
Telephone Mystery Shopping BMS® Winners:
1st = Sam Eaton, Hatfields Land Rover, Hull
2nd = Vish, Toyota Steven Eagell, St Ives
3rd = Ellie Haley, Big Yellow Nottingham
Scott Bradley, Caffyns Skoda Ashford
Ellie Haley, Big Yellow Nottingham