Culminating with an electric gala dinner at Wembley Stadium on Wednesday 12th October, the 2022 Customer Experience Awards (UK CXA® 22) celebrated CX innovation and industry-leading excellence. With more than 600 industry experts in attendance, awards finalists included brands such as Sky, DHL, VMO2, Aviva, BT, Vodafone, SGN & Vitality to name a few.
Performance in People (PiP) proprietary methodology, the behavioural measurement score® (bms®), enables clients to measure and develop the key customer experience behaviours using ground-breaking codification. bms® was crowned as the UK’s Best Customer Experience Measurement. Not stopping there, PiP and bms® also received a bronze award for Best Customer Experience Innovation.
The awards, which are the UK’s biggest around customer experience, are judged in 2 stages:
Stage 1: A written submission reviewed by independent CX experts who shortlist finalists across a range of awards.
Stage 2: The 2nd stage involves a 30min presentation and Q&A in front of an experienced judging panel.
PiP clients take home awards too...
PiP’s win for The Best CX Measurement, was the evening’s very first award which set up huge celebrations for the PiP team, who let loose to an Abba tribute band and late-night DJ set. One of PiP clients, Sky, walked away with a bumper haul of 6 awards while fellow client Cumberland Building Society won Best Customer Experience in a Crisis. Huge congratulations to our table mates for the evening, onthemarket who won Best B2B Customer Experience.
A special thank you to the PiP team
PiP couldn’t have done it without the team at HQ. bms® has been a huge part of the business since its creation back in 2014. It’s been a massive team effort, investment and an ‘evolving beast’ to perfect and strengthen the methodology which has brought huge successes and performance improvements to our clients’ video mystery shopping and telephone mystery shopping programmes.
Congratulations team PiP! We made it! Even more celebrations are in order… 🤩