At Performance in People, we’re always looking for ways to give our clients smarter, faster, and more actionable insight into their customer experience performance. That’s why we’re introducing a new expansion of Vision – our online reporting platform, designed to transform the way our clients view and act on their mystery shopping programmes.
Vision isn’t just a reporting tool, it’s a complete development platform. It’s been built to help retailers unlock insights at ground level, make data-driven decisions, and take immediate action where it matters most.
Here’s a sneak peek at what’s coming:
♾️ Infinity Dashboard
✅ Customised dashboard with an unlimited number of tiles.
✅ Drill down into each tile to explore data in detail.
🎥 Seamless Video & Engagement Tools
✅ One-click access to videos from login, straight from the dashboard.
✅ Watch wave highlights and top-tip videos created by our PiP team, helping clients learn from real performance insights.
📊 Live Insights & Benchmarking
✅ Track live league table positions to drive engagement and friendly competition.
✅ Retailers can compare performance against national averages, top 25%, or top 10% benchmarks.
✅ Identify focus areas within the Mystery Shop report - showing how specific questions would have impacted the overall score and performance.
⚙️ Dynamic Action Plans
✅ Automatically generate bespoke action plans based on performance thresholds, specific questions, or Behavioural Measurement Score® (BMS®) targets.
✅ An interactive tool that lets you see how different behavioural characteristics (positive and negative) influence your BMS® score - with the option to set and aim for a target score.
✅ Seamlessly link video, evaluation, and self-assessment in one click – making coaching faster and more effective than ever.
🔍 Blended Insights Capabilities
✅ Vision isn’t limited to mystery shopping. Bring together audits, customer research, online feedback, and more – all in one platform.
✅ Our CX Lab team will analyse blended data to reveal key trends and triggers, helping to understand the drivers of high and low performance.
⚡ Super-intuitive Reporting
✅ Self-populating reports and summaries give an instant overview.
✅ Generate reports in under one second.
✅ Visual pass/fail tiles with red/amber/green indicators make performance quick to assess at a glance.
Vision is designed for organisations that want more than just data. They want actionable insights, engaged store teams, and a user-friendly platform that turns information into improvement.
We can’t wait to show you the full Vision experience. Stay tuned – your new view into retail performance is almost here!
