Wrapping up 2023: the record-breaking year

As we go full steam ahead into 2024, we take a moment to look back at the memories and successes of 2023… our DOUBLE record-breaking year!

As we go full steam ahead into 2024, we take a moment to look back at the memories and successes of 2023… our DOUBLE record-breaking year!

2023 highlights


FEBRUARY: Tesla showcase intelligent electric vehicles at PiP HQ

In February Performance in People (PiP) were treated to a visit from the innovative Tesla team at our HQ on the Isle of Wight. The team from Southampton Tesla brought along the Tesla Model Y and Model 3 and showcased the incredibly intelligent technology and forward thinking zero-emissions, sustainable driving features. Read more…

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MARCH: Prizes, pizza, fun and games at PiP’s bi-annual State of the Union

Prizes, pizza, fun and games at our first State of the Union in March. The theme of the day was titled ‘The PiP Games’ – staff were left in mystery for the weeks leading up to the event about what this entailed. Read more…

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APRIL: The NEW PiP Store is launched!

We’ve launched an exciting new ‘Performance in People Store’ to bring to life our Behavioural Measurement Score® (BMS®). The online store includes BMS® branded merchandise to help embed the award-winning Customer Experience measurement methodology to front-end users like Retail Staff, Managers etc. Read more…

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MAY: National Mental Health Awareness (MHA) Week

2023 marks our 4th year of being involved with raising awareness during MHA week. Mental Health and Well-being form a key part of our culture and work ethic at PiP. In 2023 we included a fun schedule of activities including mug painting, morning madness, massages and more…! Read more…

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JUNE: CX Day 2023: industry insights, guest speakers, awards and more!

Thursday 8th June 2023, was the big return of our CX Day (the first once since the pandemic, 5 years ago!) Our 2023 CX Day was hosted at the stunning British Motor Museum, and we were delighted to be joined by some of the best Senior CX Professionals in the industry, from brands including Sky, The White Company, Jaguar Land Rover, Oak Furniture Land, Toyota, Bellway Homes and more. Read more…

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JULY: PiP take part in Plastic Free July 2023

We completed a beach litter clean, hosted a ‘green quiz’, and played daily showings of influential programmes such as Leonardo DiCaprio’s ‘Before the Flood', Zac Efron’s ‘Down to Earth’, and legendary David Attenborough’s ‘Blue Planet’. We also raised awareness through daily hints/tips and informational assets around the use of plastic. We also held a cake sale to raise money for Isle of Wight charity ‘Gift to Nature’ who help to conserve the Isle of Wight countryside spots. Read more…

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AUGUST: PiP launch first e-learning course

We shared a brand-new development in our training and coaching services with the launch of a Behavioural Measurement Score® (BMS®) e-learning course. The online fundamentals course takes no longer than 60 minutes to complete and has been CPD certified! Read more…

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SEPTEMBER: BBQ, live music, magic, games, prizes and sweet treats at PiP’s Garden Party

In September our second State of the Union was a garden party with a BBQ, live music, magic, games, prizes and sweet treats at the picturesque Landgaurd Manor. Read more…

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SEPTEMBER: Team Treats!

When the company does well... our people do well! We always like to share success at PiP, so when we achieved our record-breaking, biggest quarter EVER, it was only right that we say a big thank you to everyone for their hard work with a team treat! We gave each team some money to go do something fun together like bowling, crazy golf, cinema, an escape room or a nice evening of good food!

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OCTOBER: Audi UK filming at PiP HQ

We welcomed the media team from Audi UK to record some footage for their upcoming national conference. The video shared the success in customer service performance through the utilisation of the PiP’s award-winning Behavioural Measurement Score® (BMS®). Their network has achieved record-breaking BMS® scores, propelling Audi UK up the BMS® league table for their excellence in customer experience. Read more…

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NOVEMBER: PiP Treadmill Challenge for WightAid

On Friday 10th November, we attempted to run a Marathon during the working day. 21 staff volunteers ran, jogged and walked on a treadmill to try and reach the 26.2-mile goal. We raised money for WightAid, who fund organisations, charities and groups that aim to improve the lives of people living on the Isle of Wight. Read more…


DECEMBER: PiP celebrate Quality Controllers at the 2023 QAFTAS

Every year we award our Quality Controllers who have achieved exceptional performance over year, delivering the highest quality output, whilst also maintaining high levels of efficiency. Read more…

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DECEMBER: Back to the 80’s Christmas party

We went back to the 80’s for our annual festive celebrations hosted at the perfectly retro-themed Sandown Boulevard. PiP celebrated a fantastic, record-breaking 2023 with a free bar, free burgers, games, prizes, a magic mirror, and a silent disco! Read more…

Our year in stats…

2022 Infographic