Our range of mystery shopping services includes:

Mystery Shopping Reporting

Our mystery shopping and research programme results are accessed via ‘Vision’ secure online reporting platform. ‘Vision’ delivers tailored reporting based on a hierarchical individuals’ access entitlement, offers customisable dashboards, comprehensive reporting, a library of video and audio files, as well as action planning tools and coaching tutorials.

Benefits include:

• Secure online accessibility accredited to ISO 27001 data security standard

• Individual user sign-on, with hierarchical levels of accessibility

• Customisable dashboards

• Charted historic performance summaries

• Drill-down facility with cross tabulated analysis and traffic light indicators

• Library of mystery shopping/research output and media (video footage, telephone audio, email screenshots, surveys etc)

• Extensive range of reporting templates

• Email alert functionality to advise users of new research data

• Full programme status tracking

• Action planning and user engagement tools

• Video coaching tutorials

• Website usage reporting

Get in touch with us using the form below to test drive 'Vision', our Online Reporting Platform.

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