At Performance in People, we conduct thousands of mystery shops each quarter and we love to know what our clients think of us. Each quarter, Customer Satisfaction Surveys are sent to our client contacts that we have worked with in the last 3 months.
Examples of projects that the clients survey us on, include Quality Assurance, Video and Telephone mystery shops using the incredibly powerful BMS® methodology as well as our CBX Training Workshops.
We can gain an insight on how our clients feel about their programmes and identify how to continually to improve our service.
Here are some of the things that our clients had to say about us and their Mystery Shopping programmes:
How useful is the reporting platform?
“Very useful indeed. We couldn't run our programme without it. I love how we can easily move/change the tiles on the dashboard, depending what our focus area is.”
“It is superb very happy.”
Quality of Shoppers
“I was very impressed by the quality of the mystery shoppers.”
“This is a strength of Performance in People.”
Delivery of Programmes within agreed timescales
“Your team have been absolutely fantastic in this area. So helpful and supportive.”
Performance of your Programme Team
“Amazing :-) Always quick to respond, very helpful, a joy to work with.”
Likelihood of recommending PiP
“How could I not recommend you guys. You are the best in my opinion. Once you see how valuable video is and how BMS is such a positive coaching tool, I never want to go back to the traditional questionnaire mystery shop.”
Any other Comments?
“Excellent standards of professionalism.”
“You can feel the passion of your team no matter who you speak to and that goes a long way when you genuinely sense a great and happy team with lots of positive energy.”
Performance in People work with world-class brands to improve customer experience. If you are interested in conducting Mystery Shopping or Quality Assurance within your business and would like to know more information, contact us today!
firstname.lastname@example.org or 01983 568080.