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The UK’s Best Customer Experience Measurement

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When it comes to delivering customer service excellence, we’ll help get your ducks in a row

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As the largest UK mystery shopping company, you can rely on us to deliver the biggest, most complex customer experience programmes on time to the highest quality.

Bms brand

Process is what we want our people to do, Behaviours is how we want them to do it. Our unique Behavioural Measurement Score (BMS®) measures and improves the face-to-face and telephone behaviours that impact most on customer experience.

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If the current focus is purely on the latest sales transactions, we can make your customers’ potential lifetime value consideration part of the service proposition.

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We can help your people to fly! By focusing our programmes on their development, as much as the measurement of performance

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