Every quarter PiP runs a competition to determine the very best video and telephone mystery shop experiences.
Choosing the best from 17,000 entries!
PiP completes in excess of 17,000 mystery shops every quarter, so choosing a 1st, 2nd and 3rd place for our video and telephone competitions can be challenging in itself! There are some incredibly talented people who deliver exceptional customer experiences across the industry.
About BMS®
Our Behavioural Measurement Score® (BMS®) methodology is utilised across our client programmes as a way of measuring, monitoring and developing the 6 key behaviours that impact most on the customer experience. BMS® is a double award winner at the 2022 CX Awards, recognised as ‘The UK’s best customer experience measurement’, and we have over 100 world-class brands using it to improve their customer service delivery!
So, it’s only right that we celebrate those individuals that have reached a 100% BMS® score, and gone above and beyond for their customers, making it a memorable and award-worthy experience.
Win up to £500!
Our top 3 are selected by our in-house panel which includes our BMS® Manager. The winners receive a prestigious personalised engraved glass trophy, a bottle of celebratory bubbles, and a monetary prize of up to £500!
Here’s a look back at our most recent quarterly competition winners – a huge congratulations to you all! Welcome to the elite winner’s club!
Video Mystery Shopping BMS® Winners:
Q4 2022
1st Charlie McLeod, MINI Sytner High Wycombe
2nd Keith Mitchell, Lexus Hatfield (Steven Eagell)
3rd Ciaran Ramirez, Suzuki John Banks Ipswich
Q1 2023
1st Tony Robb, Perth Audi (Camerons)
2nd Alexander Adair, Telford ŠKODA (Carlisle)
3rd Simon White, Worthing Audi (Caffyns)
Telephone Mystery Shopping BMS® Winners:
Q4 2022
1st Steven Hinchliffe, Manchester Audi (Jardine Motor Group)
2nd Tim Abraham, ŠKODA Howard Abraham Motors (Lurgan)
3rd Matt Kiy, Nissan Romford (Glyn Hopkin)
Q1 2023
1st Chris Greenwood-Beech, Lexus Hull (John Roe)
2nd Claire Milgate, LoknStore Tonbridge
3rd Adam Dyson, Caffyns ŠKODA Tunbridge Wells
Ciaran Ramirez, Suzuki John Banks Ipswich
Tony Robb, Perth Audi (Camerons)
Simon White, Worthing Audi (Caffyns)
Adam Dyson, Caffyns ŠKODA Tunbridge Wells
