We are excited to share with you the results of our first telephone mystery shopping bms® competition!
Performance in People (PiP) runs a quarterly bms® competition which gives staff featured on their virtual or video mystery shop the chance to win up to a £500 prize along with a prestigious bms® trophy for delivering the best service experience and bms® performance across our client base. Nominees are put forward by PiP’s Quality Controllers who are experts in customer service and recognising fantastic behavioural performance across multiple industries. The winners are then selected by PiP’s bms® Manager and Senior Management team.
What is bms®?
PiP recognise the behaviours frontline staff deliver to customers are the driving force behind the service they provide. The behavioural measurement score® (bms®) is PiP’s strategy to objectively measure the six key behaviours that impact most on the customer experience.
For the first time ever, we ran a bms® competition across our telephone mystery shopping product. Winners of the telephone competition can win up to a £250 prize along with a prestigious bms® trophy, and a bottle of champagne. The telephone calls are judged separately from the video and virtual mystery shops due to telephone bms® differing slightly with only four key behaviours:
And the winners are...
Massive congratulations to the following for being our first ever winners of the telephone bms® awards! They all delivered exceptional customer service over the phone and scored top marks for bms®.
1st: Denny Rogers from Toyota
2nd: Sarah Coleman from Lok'n Store
3rd: Kristy Noquet-Chellingsworth from Audi
The telephone bms® award will continue to run alongside our video bms® awards on a quarterly basis.
If you want to find out more about our mystery shopping programmes, and bms® methodology. Contact us on 01983 568080 or email firstname.lastname@example.org