At Performance in People (PiP), regular client feedback is a cornerstone of how we operate. It not only guides service improvements but also reinforces the values we live by: Being a fun company to work with, Getting the job done, and Continuously improving.
Quarterly Client Survey
Every quarter, we reach out to all client contacts to gather insights on the quality and delivery of our programmes. This includes feedback on our mystery shopping, auditing, training, consultancy, and CX Lab insights - ensuring these services continue to align with client objectives and provide real, measurable value.
Q1 2025 Results: 94% Satisfaction Score
We’re thrilled to report an outstanding 94% overall satisfaction score from our Q1 2025 client feedback survey - our second-highest result to date, just behind the record 95.5% achieved last quarter!
Even more impressively, every single client gave us a 9 or 10 in response to the key ‘Recommender’ question, resulting in a Net Promoter Score (NPS) of 100.
Programme delivery within agreed timescales = 9.8
Rating of your Account Director = 9.8
Rating of your Programme Team = 9.6
Likelihood of recommending PiP = 9.6
Accuracy of questionnaire scoring = 9.3
Mystery Shoppers = 8.9
VISION reporting platform = 8.8
What Our Clients Are Saying
We’re grateful for the incredible comments we’ve received, including:
“Ryan is brilliant and really easy to work with. He’s always on hand to address any concerns and works hard to ensure we have the most effective Mystery Shop programme, despite any challenges.”
“PiP have taken on a new challenge with this project and are doing a great job – they are very well organised, professional, helpful and trustworthy.”
“Scott and the team are very responsive and helpful. They always help us even at times with short notice. They provide great advice and feedback.”
“The reporting within VISION is fantastic and has not only helped us to understand the performance of the stores but also allows us to see the stores' thoughts.”
Celebrating success at PiP
Our Senior Management Team were proud to share these results with everyone at PiP HQ. As Lloyd Rae, Sales & Marketing Director, put it:
“The consistent level of high feedback from our clients is absolutely incredible. Every single person at PiP has contributed to this brilliant feedback. it couldn’t happen without everyone's support. Thank you, so proud of you all and working at PiP!”
