Performance in People (PiP) is marking another outstanding quarter, with client satisfaction reaching 93.7% in Q4 2025. The result reinforces our continued commitment to delivering robust customer experience programmes, dependable insight, and best-in-class support to the brands we work with.
Our latest feedback reflects the reliability of our programme execution, the precision of our reporting and scoring, and the strength of our client relationships - with particular recognition for our team and the value delivered through our Vision reporting platform.
Client Comments
“Nicki (Account Director) is always very responsive and helpful in providing reports and information. I am also in daily contact with Scott, and he is very organised, responsive, and has a really good understanding of our needs.”
“Nothing is too much trouble for Ryan (Account Director). The programme team (Kieran, Jenna and Rossanne) are all superb!”
Rate the performance of your Account Director out of 10:
“Can I score 11?”
“We remain absolutely committed to our partnership with PiP. The team are super efficient and offers fantastic support.”
2025 Q4 Client Satisfaction Results
PiP continues to perform strongly across all key measures related to customer experience, programme execution, and reporting accuracy.
🫱🏼🫲🏼 Programme Team – 9.8/10
👨🏼💼 Account Director – 9.8/10
⏰ Programme delivery within agreed timescales – 9.9/10
👍🏼 Likelihood of recommending PiP – 9.4/10
💻 Vision Reporting Platform – 8.9/10
🎯 Accuracy of Questionnaire Scoring – 9/10
🕵🏼 Mystery Shoppers – 9.1/10
These results further strengthen PiP’s standing as one of the UK’s most trusted providers of customer experience measurement, mystery shopping programmes, and data-driven performance improvement solutions.
“Well done team, exceptional feedback once again and we recognise that is only achieved by such a strong collective effort!” — Mike Dalloz, CEO, Performance in People
“The fantastic CSS feedback we’ve received is down to every single person across the entire business. Your effort and willingness to support each other, and the pride you take in delivering for our clients is clear in this result. This is something we should all feel proud of. Thank you!” — Lloyd Rae, Sales & Marketing Director, Performance in People
Driving Meaningful, Insight-Led Partnerships
Clients choose PiP because we blend powerful reporting technology with hands-on programme expertise and robust behavioural measurement. From in-depth mystery shopping initiatives to live performance dashboards, we equip organisations with the clarity they need to elevate customer experience at every stage of the journey.
As we move into the next quarter, our focus remains on:
✅ Providing precise, insight-driven performance data
✅ Continually evolving the Vision reporting platform
✅ Delivering proactive, responsive programme support
✅ Enabling brands to achieve measurable CX improvements
Looking to Strengthen Your CX Programme?
If you’re searching for a dependable partner in mystery shopping, customer experience measurement, or performance insight, PiP is ready to support your next step.
This article was created with AI assistance and reviewed by our team to ensure accuracy, relevance, and alignment with Performance in People’s customer experience expertise.
Written by Abi McIntyre, Head of Creative Connect on LinkedIn
Abi leads brand, marketing, and creative communications, turning customer experience insight into clear, engaging content and campaigns.
