About Us

Performance in People was established in 2000 and has organically grown to become the largest UK mystery shopping company with over 90 head office staff and more than 35,000 field-based operatives, providing services to some of the world’s leading brands

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We are defined by our core values

We are a great company to work for

Recognised in the Sunday Times top 100 best small companies to work for

Themed offices to reflect our Isle of Wight location and heritage

Regular charity team building events

Host of staff benefits including gym membership, yoga, fruit and birthday get togethers

We get the job done

Over 100,000 mystery shopping evaluations conducted annually

99.9% question accuracy rate

99.6% on time programme delivery rate

Average client loyalty length 10+ years

We continuously improve

Developed Award Winning Behavioural Measurement Score® (BMS®)

UK Customer Experience Award Winner

ISO 27001 accredited (data security standard)

In-house IT development team of 5 specialists

Sustainability & Social Responsibility

Performance in People is committed to ‘green’ environmental initiatives, working towards a carbon neutral working environment.

As part of these green initiatives, we have installed solar panels at our offices, generating 17.5kWh in electricity, considerably reducing our energy consumption. We have a fully electric company car and free EV charging facilities for staff and clients

The technological development of our IT video and audio streaming facility have also had a significant impact on the reducing the previously required postal distribution of tens of thousands of DVD and video files.

Social Responsibility

We take our role as a community employer seriously and our desire to support local causes, by running regular charity events organised by our internal social committee. Charities are selected each quarter and are usually based on something close to our employees’ hearts. Past events include World Alzheimers day, Brew Monday, Jolly Jumper Day, Muddy Bull Run, Tough Mudder, Shoebox appeal and many more. We match fund any money raised by staff and encourage employees to take a paid day to volunteer with a local good cause.

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