Performance in People was established in 2000 and has organically grown to become the largest UK mystery shopping company with over 90 head office staff and more than 35,000 field-based operatives, providing services to some of the world’s leading brands
We are defined by our core values
Recognised in the Sunday Times top 100 best small companies to work for
Themed offices to reflect our Isle of Wight location and heritage
Regular charity team building events
Host of staff benefits including gym membership, yoga, fruit and birthday get togethers
Over 100,000 mystery shopping evaluations conducted annually
99.9% question accuracy rate
99.6% on time programme delivery rate
Average client loyalty length 10+ years
Developed Award Winning Behavioural Measurement Score® (BMS®)
UK Customer Experience Award Winner
ISO 27001 accredited (data security standard)
In-house IT development team of 5 specialists
Our Awards and Certifications
Performance in People is accredited to ISO 27001:2013 which provides a globally recognised industry standard framework for Information Security. Within ISO 27001 there consists a detailed Information Security Management System which covers all aspects of information security at Performance in People, providing policies and procedures for information handling and security best practise. Part of the ISO 27001 system is an ever-evolving process of reviewing and improving every element of information security within the organisation.
Performance in People has been awarded on multiple occasions a 3 star accreditation, placed in the Sunday Times Top 100 Best Small companies to Work For, which represents the highest standard of workplace engagement, only achieved by organisations that truly excel.
Performance in People was awarded at the UK Customer Experience Awards for its BMS® methodology, which objectively measures the key behaviours that impact most on the customer experience. BMS® has now been adopted by over 100 organisations as their methodology for measuring and improving face to face and telephone customer service behaviours.
Sustainability & Social Responsibility
Performance in People is committed to ‘green’ environmental initiatives, working towards a carbon neutral working environment.
As part of these green initiatives, we have installed solar panels at our offices, generating 17.5kWh in electricity, considerably reducing our energy consumption. We have a fully electric company car and free EV charging facilities for staff and clients
The technological development of our IT video and audio streaming facility have also had a significant impact on the reducing the previously required postal distribution of tens of thousands of DVD and video files.
We take our role as a community employer seriously and our desire to support local causes, by running regular charity events organised by our internal social committee. Charities are selected each quarter and are usually based on something close to our employees’ hearts. Past events include World Alzheimers day, Brew Monday, Jolly Jumper Day, Muddy Bull Run, Tough Mudder, Shoebox appeal and many more. We match fund any money raised by staff and encourage employees to take a paid day to volunteer with a local good cause.