Established in 2000, Performance in People is a leading UK mystery shopping and customer experience (CX) insights company, delivering large-scale customer experience measurement programmes for some of the world’s leading brands.
With over 90 head office staff and a network of more than 35,000 field-based mystery shoppers and operatives, we are one of the UK’s largest providers of mystery shopping services. Our scale and expertise enable us to deliver robust, data-driven insight across customer service, sales performance, compliance and end-to-end customer journeys.
We are defined by our core values
Our Awards and Certifications
Performance in People is accredited to ISO 27001 which provides a globally recognised industry standard framework for Information Security. Within ISO 27001 there consists a detailed Information Security Management System which covers all aspects of information security at Performance in People, providing policies and procedures for information handling and security best practise.
Performance in People has been awarded on multiple occasions a 3 star accreditation, placed in the Sunday Times Top 100 Best Small companies to Work For, which represents the highest standard of workplace engagement, only achieved by organisations that truly excel.
At the UK Customer Experience Awards, PiP's Behavioural Measurement Score (BMS®) was crowned a gold award winner for the 'UK’s Best Customer Experience Measurement'. Not stopping there, PiP and BMS® also received a bronze award for 'Best Customer Experience Innovation', and is now recognised as the science behind delivering a great customer experience.
Performance in People's Behavioural Measurement Score® (BMS®) e-learning courses are CPD certified- a trust mark achieved by demonstrating that our training content has been independently assessed and confirmed to meet standards suitable for Continuing Professional Development. Our BMS® e-learning course is designed for customer-facing staff to take their CX skills to the next level by recognising and demonstrating great behaviours.
Sustainability & Social Responsibility
Performance in People is committed to ‘green’ environmental initiatives, working towards a carbon-neutral working environment.
As part of these green initiatives, we have installed solar panels at our offices, generating 17.5kWh in electricity, considerably reducing our energy consumption. We have a fully electric company car and free EV charging facilities for staff and clients
Social Responsibility
We take our role as a community employer seriously and our desire to support local causes, by running regular charity events organised by our internal social committee. Charities are selected each quarter and are usually based on something close to our employees’ hearts. Past events include World Alzheimers day, Brew Monday, Jolly Jumper Day, Muddy Bull Run, Tough Mudder, Shoebox appeal and many more. We match fund any money raised by staff and encourage employees to take a paid day to volunteer with a local good cause.
