Privacy Policy

Name: Performance in People Ltd
Address: The Observatory, Ryde, Isle of Wight, PO33
Phone: 01983 568080


Performance in People Ltd takes your privacy seriously. We are committed to protecting the security and privacy of all data in line with Data Protection legislation and our own internal Information Security Management System.

This policy has been created to help you understand how we use, share, store and protect your data. Due to legislation changes and evolution of technology, this policy is subject to change occasionally. Therefore, please ensure you check this policy frequently.

You are never required to provide us with the types of information covered in this policy. By providing any information to us, you are doing so voluntarily and are consenting to the collection, use, retention, disclosure and transfer of your personal data, as explained in this policy.

This policy applies to users of any services accessible through one of our sites, applicants for mystery shopping and visitors requesting information by e-mail or telephone.

The type of personal information we collect

The personal data we collect might upon registering to become a mystery shopper includes your name, title, date of birth, gender, email address, home address, post code, phone numbers and accent. We may also receive personal data via the ‘Contact Us’ and ‘Careers’ pages which could include your name, email address and phone number.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when you register to become a mystery shopper, update your profile on our website, submit a CV or request something via our ‘Contact Us’ page. We may also receive limited personal information indirectly, such as your IP address.

For mystery shopping applicants, we use the information that you have given us in order to onboard you as a mystery shopper, manage your account, verify your identity, understand your suitability for certain assignments and to share available assignments with you. We may share some of this information with our other sub-contractors, our clients and third parties, such as our hosting provider based in the UK.

Under the UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are we have a legitimate interest, we need to do so in order to carry out our contractual obligations with clients or we need to comply with a legal obligation.

You are able to remove your consent for us to process your data at any time. You can do this by contacting

How we store your personal information

Your information is securely stored. We have appropriate physical security at our office and our computer systems have secure access controls. We undergo regular business continuity planning and penetration testing. We use security software to help minimise the loss, theft or misuse of date, including Google reCAPTCHA. We do not store any data from reCAPTCHA, this is stored by Google in USA.

We will keep your personal data for as long as you remain a registered mystery shopper or you request to be removed from our database. We will then dispose your information by removing all of your data from our database within 30 days. There may be some specific data, such as tax, legal or accounting information, we are required by law to keep for longer periods.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


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Upon visiting one of our websites for the first time, you will be notified that by continuing to use our websites, we will assume that you are happy to receive all cookies from our websites. Users can disable cookies via their web browsers security settings. However, some features on our websites will not function if you do not allow cookies.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

Performance in People Ltd, The Observatory, Ryde, Isle of Wight, PO33 1FX

Tel: 01983 568080

If you’re not satisfied with our response, or have any concerns with how we are processing your personal data in accordance with the law, you can contact the UK regulator (the Information Commissioner’s Office) at

Contact Us TodayBe a Mystery Shopper