The Best of Mystery Shopping: Our Latest BMS® Champions Announced
September 26th 2024
Every quarter, Performance in People (PiP) hold an exciting competition to recognise the very best in video and telephone mystery shopping experiences. With over 17,000 mystery shops completed each quarter, selecting the winners is no small feat!
PiP Summer Party 2024
National Relaxation Day at PiP HQ
Using Audits to Make Your Online Store Stand Out From the Crowd
Important Behaviours to Monitor for Telephone Interactions
UK Industry Customer Experience Report
NEW Training Course: Delivering Sales Excellence (DSX)
The importance of Telephone Customer Surveys
Why Training for Excellent Customer Service is Important
PiP achieve record breaking client feedback
BMS®: How to deliver a Friendly customer service
Another 4 staff members join the 10 year service club at PiP!
Does Customer Satisfaction Really Impact Business Growth?
Mystery Shopper Open Day 2024
The Direct Impact of Bad Service Experiences on Productivity
Key Benefits of Training and Coaching for Team Leaders
PiP present ‘Behaviour Matters’ at national Škoda Human Touch Forum
Exploring the Six BMS® Behaviours
The Three Pillars: Get To Know Our Core Values
Celebrating Promotions and Welcoming New Faces at PiP
Celebrating Mental Health Awareness Week 2024
Maintaining Customer Satisfaction Standards
Enhance Your Mystery Shop Recordings: A Self-Assessment Guide
How to ensure consistency across retail environments and websites: The importance of auditing
Congratulations To The Latest BMS® Award Winners!
Introducing our CX Lab
National Walking Day Challenge
Research Study: Quick Service Restaurants | The 7 Key Factors Influencing the Customer Experience
Why Call Centre Customer Service is the Key to Success
Maintaining Customer Service Standards in Retail Stores
How to launch and run a successful mystery shopping programme in your organisation
The Importance of Customer Service for Online Businesses
I'm An Employee get Me Out Of Here! PIP's Bi-Annual State Of The Union
The Online Customer Experience
Celebrating clients who have achieved the top 50 list of organisations for Customer Satisfaction
How Customer Service Consulting Services Can Improve Client Interactions
Welcoming new faces and celebrating internal success stories
The latest BMS® Winners!
Wrapping up 2023: the record-breaking year
Improving Hospitality Customer Service With Mystery Shopping
Building a Better Online Presence with Social Media Mystery Shopping
Ensuring Consistency in Customer Service with Telephone Mystery Shopping
Back to the 80’s Christmas party
PiP celebrate Quality Controllers at the 2023 QAFTAS
5 Reasons Why You Should Become a Secret Shopper in 2024
NEW: BMS® e-learning course
PiP Treadmill Challenge for WightAid
The Benefits of Customer Service Standards
Why is Customer Service Important?
Exploring the Different Types of Mystery Shopping Jobs
What is Qualitative Research and Why is it Important?
Abi McIntyre celebrates 10 years at PiP
Customer Service horrors to watch out for!
Congratulations to the latest BMS® competition winners!
The return of the UK high street
Are you a sales or service environment?
NEW Behavioural Measurement Concept: Workplace Behaviours
Audi UK filming at PiP HQ
The Evolution of the Behavioural Measurement Score (BMS®)
A diary of a PiP Quality Controller
BBQ, live music, magic, games, prizes and sweet treats at PiP’s Garden Party
What challenges do brands face with staying ahead of customer expectations?
Meet the Team: Customer Mystery Shopping Team
Coaching your team to be even better: The importance of precision
Meet the Team: Telephone Mystery Shopping Team
5 Step Selling Model | Sales Process Framework
3 more staff join the 10 year long service club at PiP
Why Is Customer Service Important? | Strategies To Deploy
Why CX is critical in a cost-of-living crisis
PiP take part in Plastic Free July 2023
The State of UK Customer Satisfaction & How to improve Employee Behaviours
Meet the Team: Video Mystery Shopping Teams
Artificial Intelligence: AI and the future of CX
Research study: where in the UK do you receive the best customer experience?
Top tips to improving your BMS® performance
Celebrating recent BMS® award winners
PiP’s CX Day 2023: industry insights, guest speakers, awards and more!
How does customer experience vary in different service environments?
Mug painting, morning madness, massages and more at PiP's Wellbeing Week 2023
Ryan Crookes celebrates 10 years at PiP
PiP welcome new team members as new clients and programmes increase!
1 month to go to PiP’s CX Day 2023
Introducing the NEW PiP Store!
What makes a premium customer experience?
A diary of a Video Mystery Shopper
PiP achieve ISO 27001 Re-Certification
How to increase Net Promoter® Score (NPS)
How the customer experience differs in ‘need’ and ‘want’ sectors
Changes in the Automotive Industry
Prizes, pizza, fun and games at PiP’s bi-annual State of the Union
Tesla showcase intelligent electric vehicles at PiP HQ
10 Frequently Asked Questions about BMS®
Why is customer service so important for 2023?
Rich Shannon: The Legend has retired
Introducing our NEW Mystery Shopper 5k Club!
Introducing new members of the PiP HQ team!
PiP celebrate an amazing 2022!
BMS® Award Winners Announced!
FREE Customer Experience Report: Auto Industry Electric Vehicles (EV) vs Internal Combustion Engines (ICE)
How can social media mystery shopping support the customer experience?
Ellie West is celebrating 10 years of service at PiP!
How does BMS® impact customer satisfaction and commercial performance?
BMS® crowned as the UK’s best customer experience measurement
State of the Union 2022: PiP in LDN!
EE's Nad Akram wins Shop Idol Retail at the Mobile Industry Awards 2022
BMS® Manager, Emma Porter is celebrating 10 years’ service at PiP!
Exceptional client feedback received for Q2 2022: “PiP is the mystery shopping partner of choice”
PiP’s first telephone mystery shop bms® award winners
How to launch your Mystery Shopping Programme with Performance in People
Industry Leading Automotive Sales Benchmark Reports for HY1 2022
Performance in People finalists at the UK Customer Experience Awards 2022!
PiP continued collaboration with the Mobile Industries Awards ‘Shop Idol 2022’
Mental Health Awareness Week at PiP HQ!
Lloyd Rae is celebrating 10 years’ service at PiP!
Performance in People’s Latest Training Release; CBX!
Meet the Insights Team!
Performance in People’s Insights Team provide unique benchmarking data for Clients
Call Centre Research: Energy Suppliers
A day in the life of a CMS Programme Coordinator at Performance in People HQ
How video became the UK's dominant Mystery Shopping methodology
PiP score top marks in client CSS
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