Performance in People (PiP) are delighted to be launching a video mystery guest programme with one of the UK’s most loved restaurant groups, Bill's.
Following a successful pilot of video mystery guest, Bill’s are supporting their restaurants with a rolling programme of monthly assessments. The programme objective is to help restaurant teams deliver consistent industry-leading levels of customer experience and to uplift key customer metrics such as customer satisfaction, average transaction value, return rates, and first-choice restaurant status.
PiP’s video guest programme offers a level of insight into customer experience that can’t be replicated in a written report; it is a powerful coaching and development tool for restaurant managers and a platform to measure and develop colleagues' soft skills through the award-winning BMS® methodology.
PiP’s Founder & CEO, Mike Dalloz, was delighted to support the launch of the programme at a national conference in Birmingham:
“It was great to join Ben and the Bill’s team in Birmingham to introduce the video mystery guest programme. There has been a real focus on landing video as a positive, value-add development tool. We discussed how video will provide validated insights around key service processes and how delivering great behaviours (measured through BMS®) can deliver uplifts in commercial performance”
Ben Litchfield, Group Operations Director at Bill’s commented:
“We are really excited about the programme and how it can help take our service to the next level. We see enormous potential for video as a genuine value-add tool for our teams”
A huge thank you to Bills, Ben Litchfield and Emily Jolly – we’re excited to be working with you on this new programme!
