After working with EE for a year, we asked Amanda Nutbrown from the Customer Experience team to give her feedback on video mystery shopping programme and working with PIP.
How would you rate the performance of your Account Director?
10/10 It's so great to have a working relationship that is so enjoyable as well as getting the job done and dealing with issues and finding solutions together. It's like being part of the team. If only there could be an 11+ on this chart :-)
How would you rate the performance of your programme team?
10/10 Amazing :-) . Always quick to respond, very helpful, a joy to work with.
How likely would you be to recommend Performance in People?
How could I not recommend you guys. You are the best in my opinion. Once you see how valuable video is and how bms® is such a positive coaching tool, never want to go back to the traditional questionnaire mystery shop
Is there anything we can do to add more value?
Keep doing what you are doing. You can feel the passion of your team no matter who you speak to and that goes a long way when you genuinely sense a great and happy team with lots of positive energy
Thanks Amanda we really love working with you too 😊