The Increasing Need for Emotional Intelligence in Service Roles
June 11th 2026
Discover why emotional intelligence is becoming essential in service roles. Learn how empathy, reassurance and rapport shape CX, and how BMS® and behavioural measurement help improve frontline performance.
Gen Z and CX: What Their Expectations Mean for Frontline Teams
Mental Health Awareness Week 2026: Bringing Wellbeing Into the Workplace
The Impact of Employee Engagement on CX Consistency
How Brands Can Turn Mystery Shop Feedback into Actionable Improvements
Performance in People Achieves 93.3% Client Satisfaction Score in Q1 2026
A Day of Strategy, Suspicion & Success: Our ‘State of the Union’ Meets The Traitors
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