Case Studies

Performance in People is a perfect fit for us. Their experience in the industry meant they really understood our needs... read more

Paul Franklin-Slattery
Retailer Relationship Manager, GM UK & Ireland

PIP focused on the need to translate mystery shopping output into real changes in staff behaviour...read more

John Fossey
Sales Development Manager
Mercedes Car Group

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Mystery Shopping - Customer Service

Performance in People - Consistently improving our clients' customer service performance

Specialists at measuring and improving your customers' experiences, through mystery shopper programmes, training & business coaching courses, research surveys & audits. More info

See and hear the experiences of your customers. The most powerful method for identifying sales and customer service improvement opportunities. Read More on Mystery Shopping

Comprehensive training and coaching solutions delivered directly by our own training team or transferred via 'train the trainer' or 'coach the coach' events. Read More Training & Coaching

Research services that collect the thoughts and actions of your customers, measure process compliance, or uncover the thinking of your people. Read More

7 key steps to help your organisation create immediate customer service improvements.