Be a Mystery Shopper
We offer a wide range of mystery shopper jobs in the UK to suit different lifestyles and levels of experience. Assignments can include completing detailed customer experience reports after visiting stores, restaurants or service locations, or carrying out video mystery shopping assignments using discreet recording equipment (available to purchase at a discounted rate through our store). Many roles can also be completed remotely, offering flexible work-from-home mystery shopping opportunities.
We are continually recruiting reliable, detail-oriented and honest individuals to complete mystery shopping assignments across the UK in sectors including retail, automotive, hospitality and customer service.
Register for freeto become a mystery shopper and gain access to full training, guidance and ongoing support. Once registered, you can choose assignments that fit your availability and start contributing to real customer experience improvement for leading UK and global brands.
Compare Mystery Shopping Types
Which type of mystery shopping best suits you? Use this matrix to find out more on each type...
Shopper Testimonials
"Performance in People are an excellent company to work for, they reply to emails quickly and are very helpful and nice people to work with. I would definitely recommend working with them!"
"I would absolutely recommend being a Mystery Shopper. I enjoy the flexibility that the job offers and it's a nice way to stay busy and top up my income."
"I have a really good relationship with everyone at PiP and would certainly recommend working with them. There’s lots of work and the pay is fair and always on time."
"The communication at PiP is very good and I have a brilliant rapport with the teams. PiP are my go to Mystery Shopping company as they have plenty of work to cover my time, I have no need to look to other companies for additional work."
Types of Mystery Shopping We Offer
Video Mystery Shoppers
ASSIGNMENT FEES: £20 to £70 (depending on brief)
A mystery shopper posing as a customer will use covert camera equipment to video record an entire shopping experience and can expect to visit a variety of stores and travel to different locations. Covert kit can be purchased through our store at a special discounted rate!
Report-Based Mystery Shoppers
ASSIGNMENT FEES: £8 to £30 (depending on brief)
As a report-based mystery shopper, you will conduct assignments in your local area or further afield and simply fill out a questionnaire on our website based on your experience. You will be given guidance and supported on every visit completed. It’s a simple, effective method and you will be paid for every successful assignment.
Telephone Mystery Shoppers
AVERAGE EARNINGS: £2 - £10 (depending on brief)
You can be a mystery shopper by conducting evaluations over the phone from the comfort of your own home! As well as mystery shopping, these calls may also include research or customer satisfaction surveys. All calls route via a single UK local rate number (free for most mobile phones) and for Telephone Mystery Shopping there is no requirement to complete a report.
Social Media Mystery Shopper
ASSIGNMENT FEES: £2
A social media mystery shopper will use their own personal accounts (Facebook, Twitter, Instagram, WhatsApp) to send enquiries to our clients’ pages/messenger and monitor the speed and quality of responses. The findings are passed on to Performance in People by email or in the form of an online report, all from the comfort of your own home! Payment is made for each enquiry conducted.
Housekeeping Auditors
ASSIGNMENT FEES: £20 - £80 (depending on brief)
As a housekeeping auditor, you will visit a client’s store and overtly complete checks on general housekeeping standards, stock levels, customer facilities etc. Depending on the complexity of the audit questionnaire, these visits take anywhere from 15 minutes to half a day (assignment fee will reflect the time and requirements). As these visits are declared, you can return to the outlet whenever activity is required.
It's as easy as 1, 2, 3!
Frequently Asked Questions (FAQ's)
What is Mystery Shopping?
Have you watched our video about Mystery Shopping? Or read our 'Diary of a Video Mystery Shopper' blog? Mystery shopping involves posing as a real customer and recording the experience. One day you could be looking at the latest smartphone and enquiring about a luxury holiday and the next, test driving a high-end car! The feedback from this is given to our clients to help them develop their teams, and improve their customer service.
What do I get paid?
Assignment fees vary depending on the type of visit that you are doing. For video mystery shopping the fee can be up to £100.
Is the work flexible?
Yes, the great thing about being a Mystery Shopper is that you can choose when and how much you work.
Do I need any equipment?
For video mystery shopping, you will require recording equipment. This can be purchased from our online shop, and we’ll talk you through it all once you’ve applied - we have some fantastic promotions and offers!
Will you give training?
All of our assignments have detailed briefs to follow, giving you all the information that you need. Our team are on hand Mon-Fri for any queries and each client has a designated programme coordinator. We also offer mentoring days for video mystery shopping where you can accompany an experienced shopper for the day.
Do I need a driving licence / car?
Both a driving licence and car are essential for video mystery shopping, we have a lot of automotive clients where you may be required to take a test drive in one of their brand new latest vehicle models – exciting, I know!
How do I apply and what can I expect?
Applying has never been easier, simply complete a short application form on our website. Once you have done this, you will receive login details to our portal where you you’ll see the available assignments. If you apply for video mystery shopping, one of our team will be in touch when we receive your application.