Performance in People - Mystery Shopping
 
 

Case Studies

Performance in People works with some of the world’s leading brands to improve customer service, sales and customer experience delivery. See how our innovative customer service solutions have improved our client’s performance…

 

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SKODA

Performance in People (PiP) has been working closely with ŠKODA to create a powerful customer experience programme to engage the UK network. This programme includes a combination of mystery shop methods including video, telephone and email which helps to celebrate success and create sustainable change.
 
“It has been a pleasure to work with Performance in People over the past year, who have played a key role in helping to drive our business forward as we continue to enhance the customer experience through the delivery of our Driven By Something Different Strategy. The ŠKODA Sales Mystery Shop programme has formed a key part of that, providing us with an effective insight into the customer journey which has given us the data and understanding to make impactful changes.”
 
Adam Bham, ŠKODA UK Operations Executive.

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