Performance in People - Mystery Shopping
 
 

Case Studies

Performance in People works with some of the world’s leading brands to improve customer service, sales and customer experience delivery. See how our innovative customer service solutions have improved our client’s performance…

 

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Kwik Fit

For many years Kwik Fit have been passionate about the quality of service delivered to it's customers. 

"We are number one in the market place and we recognize that exceptional service is what customers look for. Working with Performance in People, we have been able to build a highly successful programme that captures the realities of our customers’ experiences and provides a platform for each of our service centre teams to improve the customer sales experience, influence customer loyalty and ultimately maximize sales opportunities."   

David White Customer Service Director, Kwik Fit

The Kwik-Fit Group is the largest independent automotive parts, repair and replacement specialist in Europe and one of the largest in the world. With 1,800 service outlets across Europe it employs 9,000 people. Kwik-Fit has national UK coverage of 670 service centres and more than 200 mobile tyre fitting vehicles, making it the UK’s leading tyre, exhaust, brake and MoT specialist. The Group, established in 1971, is owned by PAI Partners. The pan European private equity firm completed its acquisition of the Group in August 2005.

Kwik-Fit has received more than 50 business and customer awards. Most recently it was voted ‘best fast fit’ company for the 13th year running at the Fleet Excellence Awards. 

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