Performance in People - Mystery Shopping

Case Studies

Performance in People works with some of the world’s leading brands to improve customer service, sales and customer experience delivery. See how our innovative customer service solutions have improved our client’s performance…


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Countrywide Farmers

Performance in People was delighted to be awarded the Countrywide Farmers programme following a comprehensive tender selection process to identify the most appropriate agency to develop their Customer Engagement Programme.
“What really stood out for us about Performance in People’s approach was their complete solution. They initially worked directly with stores to refine our service proposition with specific emphasis on the key behaviours that impact on great customer experience. This was followed by preparation and roll out of the training which was bespoke to Countrywide and finally using ongoing customer research and mystery shopping alongside a consistent coaching methodology to ensure a culture of continuous customer service improvement. The initial feedback from the events has been fantastic with everyone embracing the training and excited about the ongoing programme.”
Steve Collard, Stores Director for Countrywide Farmers
Countrywide Farmers dates back over 100 years and today is recognised as the leading supplier of products and services to the rural community. A key emphasis is to deliver consistent quality, value for money and exceptional service across the Farming, Smallholder, Equestrian, Rural Business and Country Home sectors, delivered through their Retail Stores, Direct Sales teams and On-Line.

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