Performance in People - Mystery Shopping

Case Studies

Performance in People works with some of the world’s leading brands to improve customer service, sales and customer experience delivery. See how our innovative customer service solutions have improved our client’s performance…


« Transport for London16 of 19General Motors »


Performance in People launched a highly comprehensive and engaging mystery shopping programme, which has had a significant impact on Argos customer service standards.

“First and foremost are how professional Performance in Peopleis and their attention to detail. Mystery Shopping has improved performance within Argos, and certainly from a customer service angle, by some fantastic measures. The information and reporting side of the PIP platform is really detailed. Far and away the most powerful thing we have done in most recent times to help improve customer service within Argos stores.”

Matt Brooks, Client Services Manager, Argos

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