Performance in People - Mystery Shopping
 
 

Case Studies

Performance in People works with some of the world’s leading brands to improve customer service, sales and customer experience delivery. See how our innovative customer service solutions have improved our client’s performance…

 

« Ladbrokes15 of 20Transport for London »

ProTyre

"Having established a good operational discipline in my business that was performing in line with the market I was looking for the ‘X Factor’ that would move my business to the next level. I believed that I had the right people in my team and that ultimately they would be the ones would make the difference. They were technically good and very disciplined but we lacked the X Factor and we did not have full commitment at all levels.

Working with PiP and in particular the Continue and Begin® coaching model we have made very significant progress. We have far greater ownership of issues at all levels and real commitment to improve our performance. It is not uncommon to hear comments like 'The Continue and Begin® coaching tool has changed my life both inside and outside of work!"

Our business results have improved in a very tough market and I am certain that our involvement with PiP has been a key factor."

Simon Hiorns, Retail Director

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