Performance in People - Mystery Shopping


Winners Announced for Q2 BMS Competition!

Thursday 17th October 2019

Performance in People (PiP) is delighted to share with you the results of our Quarterly BMS® competition for Q2 2019.

PiP’s BMS® competition gives staff featured on their video mystery shop the chance to win up to a £500 prize along with a prestigious BMS® trophy, for delivering the best service experience and BMS® performance across our client base. Nominees are put forward by PiP’s Quality Controllers who are experts in customer service and recognising fantastic behavioural performance across multiple industries. The winners are then selected by PiP’s BMS® Manager and Senior Management team.


PiP would like to say a huge congratulations to Ruth Bowie from Volkswagen (1st Place), Luis Jorge Delgado from Liden Homes (2nd Place) and Sam Street from Volkswagen (3rd Place) who have all been recognised for delivering an outstanding customer experience. 


The Behavioural Measurement Score is PiP’s methodology that measures the 6 key behaviours that impact on the customer experience. Improvements in BMS® has proven to increases in customer survey, voice of the customer and Net Promoter Score® measures.

Find out more about BMS® here >

If you would like to find out more PiP’s BMS® methodology and how it’s scored, contact us directly. or 01983 568080.

Mystery Shopping | Training | Audits | Customer Surveys

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