Performance in People - Mystery Shopping
 
 

Blog

Winners Announced for Q2 BMS Competition!

Thursday 17th October 2019


Performance in People (PiP) is delighted to share with you the results of our Quarterly BMS® competition for Q2 2019.

PiP’s BMS® competition gives staff featured on their video mystery shop the chance to win up to a £500 prize along with a prestigious BMS® trophy, for delivering the best service experience and BMS® performance across our client base. Nominees are put forward by PiP’s Quality Controllers who are experts in customer service and recognising fantastic behavioural performance across multiple industries. The winners are then selected by PiP’s BMS® Manager and Senior Management team.

THE RESULTS FOR Q2 2019!

PiP would like to say a huge congratulations to Ruth Bowie from Volkswagen (1st Place), Luis Jorge Delgado from Liden Homes (2nd Place) and Sam Street from Volkswagen (3rd Place) who have all been recognised for delivering an outstanding customer experience. 

THE BEHAVIOURAL MEASUREMENT SCORE®

The Behavioural Measurement Score is PiP’s methodology that measures the 6 key behaviours that impact on the customer experience. Improvements in BMS® has proven to increases in customer survey, voice of the customer and Net Promoter Score® measures.

Find out more about BMS® here >

If you would like to find out more PiP’s BMS® methodology and how it’s scored, contact us directly.

enquiries@performanceinpeople.co.uk or 01983 568080.

Mystery Shopping | Training | Audits | Customer Surveys

Email this page to a colleague

 

Please submit your contact information below and we
will email the information directly to you.

 
 
 
 

Which information do you wish to access?

This site uses cookies to store information on your computer. Some of these cookies are essential to make this site work and others help us to gain insight into how it is being used.
More
These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking some simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of this site. If you're not happy with this, we won't set these cookies but some nice features on the site may be unavailable. To control third party cookies, you can also adjust your browser settings. If you wish to view any policies or terms of usage that you cannot find on this website, please contact us. You can change your mind and opt-out at any time by clicking the ✻ icon above.
I consent to cookies
I don't consent to cookies