Performance in People - Mystery Shopping


Today we are celebrating PiPs 20th Birthday!

Friday 10th January 2020

Today at HQ here on the Isle of Wight we are celebrating Performance in People’s (PiP’s) 20th Birthday. That’s right… 20 years!! We are taking some time to reflect and asking ourselves where did those 20 years go?! It has truly been an amazing journey, one which we are incredibly proud of.

When we consider the globally recognised brands that we have as clients and the genuine contribution we make to improving the experience of their customers we have every reason to feel incredibly proud of both what we have achieved and stand for. Together we have grown PiP into one of the UK’s most innovative research agencies, whose programmes are recognised around the world as being industry leading – all from the Isle of Wight!

Mike Dalloz, CEO and Founder of Performance in People commented,

“Seeing PiP grow and thrive over the last 20 years makes me feel incredibly proud, when I think back to when we started with just 3 members of staff and 1 mystery shopper!

Today our clients are made up of some of the world’s leading brands and we know that the work we have been doing together has not only improved customer experience standards within the UK, but is now looked at by organisations across the globe as world-leading approaches to service improvement.

Acknowledging what we have achieved over the last 20 years would not be complete without recognising that Performance in People is who it is because of the performance of our people. Today we have nearly 100 people in our head office team who ensure the most amazing culture, where we are creative, innovative and always get the job done whilst making sure PiP remains a great place to work!

So, thank you to everyone at PiP for making our 20th anniversary one to remember.”


Today’s 20-year milestone really is a cause for celebration! Here at HQ we are sharing the birthday love with balloons, decorations, party bags, a HUGEEEE celebration cake and a company-wide ‘beer & burger’ event this evening.  

Mystery Shopping | Training | Audits | Customer Surveys

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