Performance in People - Mystery Shopping


Team Leader Profile: Lee Rackett

Thursday 5th April 2018

Over the next couple of months, Performance in People (PiP) aims to give you an insight into the workplace as we introduce you to the different Team Leaders throughout the company.

Today we will be interviewing Lee Rackett who is Team Leader within the finance department at PiP. The finance department consists of Lee and Tim Lowthian who is Lee’s Finance Assistant. Ellie Davis also works within this team and looks after HR and Health & Safety.

Lee is predominantly responsible for overseeing the finances of the business which include employee payroll, management of accounts, profit and loss and cashflow.

1. Tell me about your career history and how it’s helped you progress to becoming a Team Leader at PiP.

I joined PiP back in 2009 as a Corporate Services apprentice following completing sixth form at Medina College. Here I studied Graphics, IT and Business Studies which provided me with the core skills I need in my job role today. I completed Level 2 NVQ in Business Administration during my first year at PiP and was promoted to Finance Assistant in 2010. Six years later I became Team Leader of the department. During this time, I continued my professional development by completing a course of study in finance with the Association of Accounting Technicians (AAT). I am now a full member of the AAT!

2. What do you enjoy most about your job at PiP?

The thing I enjoy most about my job at PiP is the culture of the business and the people I work with. PiP also invest quite heavily in it’s people through staff events, fresh fruit, gym memberships etc. which is a great benefit! We are more of a family! My responsibilities and tasks are quite varied which means it’s not repetitive. I also enjoy working closely with the Senior Management Team at PiP and working to deadlines.

3. What do you think is the most important thing in providing an excellent customer experience?

The most important thing for me in customer service is friendliness of staff when you enter a store. A simple acknowledgement when you enter goes a long way! I also think it’s really important for the member of staff to engage in conversation and genuinely show an interest in me as a customer. Speed of service is an extra bonus!

4. Tell me something interesting about you.

I have been a part of a marketing campaign for HTP Apprenticeships and my picture was printed on the back of a bus. I also have two cats called Bailey and Willow.

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