Performance in People - Mystery Shopping


Q4 BMS Competition Winners Announced!

Wednesday 13th March 2019

Performance in People (PiP) are thrilled to share with you the award winners for our quarterly BMS® competition for Q4 2018.

Whilst process is still an important consideration for businesses, PiP recognise the behaviours frontline staff deliver to customers are a driving force within the service they provide. That’s why PiP created the Behavioural Measurement Score®; an objective way of measuring the six key behaviours that impact most on the customer experience.

PiP’s BMS® competition gives staff featured on their video mystery shop the chance to win up to a £500 prize along with a prestigious BMS® trophy, for delivering the best service experience and BMS® performance across our client base. Nominees are put forward by PiP’s Quality Controllers who are experts in customer service and recognising fantastic behavioural performance across multiple industries. The winners are then selected by our BMS® Manager and Senior Management team.


PiP would like to say a huge congratulations to Tom Wolverson from West Brom Building Society, Shewsbury (1st Place) and Beverley Trevitt from FatFace, Cadbury (2nd Place) who both delivered an exceptional customer experience.  

All of PiP’s mystery shopping programmes have the ability to measure the Behavioural Measurement Score® and PiP has over 19 years’ experience providing customer experience solutions to world-class brands. If you would like to find out more information, contact us. or 01983 568080.   

Mystery Shopping | Training | Audits | Customer Surveys

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