Performance in People - Mystery Shopping


Q1 2019 BMS Competition Winners Announced!

Wednesday 29th May 2019

Performance in People (PiP) is thrilled to share with you the award winners for our quarterly BMS® competition for Q1 2019.

Whilst process is still an important consideration for businesses, PiP recognise the behaviours frontline staff deliver to customers are a driving force within the service they provide. That’s why PiP created the Behavioural Measurement Score®; an objective way of measuring the six key behaviours that impact most on the customer experience.

PiP’s BMS® competition gives staff featured on their video mystery shop the chance to win up to a £500 prize along with a prestigious BMS® trophy, for delivering the best service experience and BMS® performance across our client base. Nominees are put forward by PiP’s Quality Controllers who are experts in customer service and recognising fantastic behavioural performance across multiple industries. The winners are then selected by our BMS® Manager and Senior Management team.


PiP would like to say a huge congratulations to Simon Owen from Halfords, Merthyr Tydfil (1st Place), Joe Anderson from Volkswagen, Caffyns Worthing (2nd Place) and Kayleigh Doyle from Bang & Olufsen, Windsor who have all been rewarded for delivering an exceptional customer experience.  

All of PiP’s mystery shopping programmes have the ability to measure the Behavioural Measurement Score® and PiP has over 19 years’ experience providing customer experience solutions to world-class brands. If you would like to find out more information, contact us. or 01983 568080.   

Mystery Shopping | Training | Audits | Customer Surveys

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