Performance in People - Mystery Shopping


My week of work experience at PiP HQ

Friday 1st February 2019

This week Performance in People (PiP) were joined by the lovely Ned from Ryde High School for a week of work experience. PiP asked him to write a few words about his week at HQ…

I walked into PiP this Monday expecting a cliché of work experience that you’d see on the telly, where I’d arrive and be thrown into a completely new and tormenting experience without any stabilisers. I thought I would learn to resent work as a whole, however this couldn’t be further from reality!

Each step of my week has been escorted with plenty to do yet no pressure in doing so and there has always been a room full of great people at a words notice to make sure everything runs smoothly. It’s clear that every single member of staff here appreciates their job and the few that I have had the honour to speak to are radiant with positivity and creativity. You could bump into any of this lot on the street and be able to recognise, within the snap of a finger, that they worked for a cracking company focused on perfecting the vital intricacies of customer service.

Other than my initial problems with opening the front door everything started off a blast. I was greeted by two members of staff who asked me a few questions surrounding my A-levels and influential figures which is your usual run of the mill ice breaking experience but was perfect for me. We then went on a tour of the site in which I spent most of it in awe, learning about the Tapestry of history the Company had (and still has) behind it to make it the such a reliable and respectable brand. It was evident to me that love and care had been put into creating a successful 19 years of PiP fun and banter.

Next, I was introduced into the work that is done at PiP including Video Mystery Shopping, Telephone Mystery Shopping and the genius behind, Behavioural Measurement Score® (BMS®). This is all still too complex for me to even attempt to explain but there is plenty of information about its intricacies on the website.

For the rest of the week I was asked to do several tasks to help around the business. These could have been done in half the speed if anybody else did it but I appreciate being given these tasks as it gave me a sense of pride for my work. 

Other tasks I was asked to do tested my creative capabilities, including writing this blog and allowing me to partake in a BMS® Audit Meeting which was an extremely educating experience.

I was given the full spectrum of work in my experience and I appreciate the time taken out of many peoples lives to not only plan my great week but also put it into action and assist me with any queries I had. In short, I have nothing but respect for the many people involved in Performance in People and I would recommend any business interested in improving their customer service to use their great services. I cannot even put 1% of the praise everybody there deserves into words on a page.

Mystery Shopping | Training | Audits | Customer Surveys

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