Performance in People - Mystery Shopping


Congratulations to the BMS competition winners for Q3 2019!

Wednesday 18th December 2019

Performance in People (PiP) is delighted to share with you the results of the quarterly BMS® competition for Q3 2019.

PiP recognise the behaviours frontline staff deliver to customers are the driving force behind the service they provide. The Behavioural Measurement Score® (BMS®) is PiP’s strategy to objectively measure the six key behaviours that impact most on the customer experience.

PiP runs a quarterly BMS® competition which gives staff featured on their video mystery shop the chance to win up to a £500 prize along with a prestigious BMS® trophy for delivering the best service experience and BMS® performance across our client base. Nominees are put forward by PiP’s Quality Controllers who are experts in customer service and recognising fantastic behavioural performance across multiple industries. The winners are then selected by PiP’s BMS® Manager and Senior Management team.


PiP would like to say a huge congratulations to Rodger Lloyd from Harvey Jones (1st Place), Don Beelby from Vodafone (2nd Place) and David Moxham from Ford (3rd Place) who have delivered an exceptional customer experience. 

Mystery Shopping | Training | Audits | Customer Surveys

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