Performance in People - Mystery Shopping
 
 

Blog

A Day in the Life of a Video Mystery Shopper

Thursday 9th March 2017


My life as a mystery shopper is a varied one; one minute I am buying a flash top of the range car or a modern fitted kitchen, then I’m looking for the cheapest deal in a furniture shop or even going to a pawnbrokers. No day is the same and it is never totally predictable. The best part is I am my own boss; all I need to do is meet the deadlines.

To give you an idea of what it’s like, this is what I did yesterday:

The previous evening

I spent half an hour planning my day and reading the briefs just so I knew exactly what I needed to do.

8.00am: I put my hidden camera on & tested the kit before I left my house.

Testing the kit before you leave is always a must! The last thing you’d want is for it not to be set up correctly and not capture the full experience.

9.15am: I arrived at my 1st job – a mobile phone retailer

This was a fairly straightforward job. All I needed to do was give an opening line and then follow it with a couple of questions to keep the conversation flowing. It’s important to give the salesperson the best opportunity, so I tried to let them do most of the talking. Easy Peasy!

First job was complete! I always spend a few minutes away from the store to check it has all recorded okay.

10.20am: 2nd job – New car enquiry (a bit trickier!)

This was a bit more complex as I had to provide my personal details. I had memorised an address and phone number to make the experience more natural. I was greeted by a sales executive and offered the chance of a test drive (I love this part!) Although these jobs take slightly longer, I enjoy them more and they also pay better!

12.15pm: 3rd job – A petrol station, nice and easy!  

This visit was really quick and involved little preparation. I also needed to get petrol to get to my next jobs. Free petrol and visit complete in 10 minutes? Win Win!

12.25pm: Time for a spot of lunch.

I was feeling hungry and luckily had a job to complete at a restaurant near the petrol station I went to. Great staff apart from the miserable bloke who greeted me – he wouldn’t have encouraged a real customer to go back!

1.10pm: The last job of the day – sofa enquiry.

For this visit I had to find and enquire about a particular product – this brief was more specific. The place lacked signage but I was greeted by a friendly member of staff who pointed me in the right direction. The sales person was new to the job; when we eventually found the right sofa he talked me through all the features. I am sure he will be even better when the next mystery shopper visits!

2.10pm: Visits for the day complete!

Back home to my own sofa!

3.00pm: At home

I still had some work to when I got home but at least I could do this with a nice cuppa! I uploaded all my film footage from the visits and fill in some reports online which were specific to the companies I shopped. As the video mystery shopping visits capture the reality of the customer experience, the reports tend to be shorter and ask for minimal comments.

I love my job and it doesn’t at all feel like ‘work’ to me. I thoroughly enjoy my days out shopping – and getting paid to do it! Being a video mystery shopper, you can earn anything between £10.00 and £50.00 per visit, and you can do as much or as little visits as you like.

... I wonder what tomorrow will bring?

Does being a mystery shopper sound like the perfect job for you? Contact us today to find out more.

enquiries@performanceinpeople.co.uk or give us a call on 01983 568080. 

Mystery Shopping | Training | Audits | Customer Surveys

Email this page to a colleague

 

Please submit your contact information below and we
will email the information directly to you.

 
 
 
 

Which information do you wish to access?

This site uses cookies to store information on your computer. Some of these cookies are essential to make this site work and others help us to gain insight into how it is being used.
More
These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking some simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of this site. If you're not happy with this, we won't set these cookies but some nice features on the site may be unavailable. To control third party cookies, you can also adjust your browser settings. If you wish to view any policies or terms of usage that you cannot find on this website, please contact us. You can change your mind and opt-out at any time by clicking the ✻ icon above.
I consent to cookies
I don't consent to cookies