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Performance In People
Pascall House,
Westridge Business Park
Cothey Way, Ryde,
Isle of Wight, PO33 1QT
t: (01983) 568080
f: (01983) 568517
info@performanceinpeople.co.uk

Communications skills

The challenge with 'Communication Skills' is that 'communication' has so many meanings! In fact, that's the challenge with communication generally.

At Performance in People we work with our clients to increase the sensitivity of colleagues to the nuances of human communication. Whether it is colleagues to colleague or service provider to customer, the potential for miscommunication is ever present and is potentially damaging to relationships.

We recognise the limitation of people's ability to communicate with precision and help your people to employ techniques to create clarity of meaning. By introducing delegates to gentle and effective questioning techniques we help build confidence that your people really understand the 'maps of the territory' of customers and colleagues.

After all, once we know where people are coming from it is so much easier to satisfy their needs.

Delegates learn about fuzzy language busting, understanding Emotional Drivers™, breaking through Linguistic Cul-de-Sacs™, recognising 'Relationship' and 'Topic' communication, and identifying next step actions that are precise and unambiguous.

Some of the world's best known brands use PiP's language pattern training programmes to enhance the quality and precision of communication skills within their organisations.