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Performance In People
Pascall House,
Westridge Business Park
Cothey Way, Ryde,
Isle of Wight, PO33 1QT
t: (01983) 568080
f: (01983) 568517
info@performanceinpeople.co.uk

Telephone Mystery Shopping

Recorded telephone mystery shopping is an effective means of measuring the quality of service delivered by your call handling teams. By addressing targeted procedures, or campaigns, clients can monitor organisational performance and make changes to process or behaviour patterns as necessary.

Performance in People recorded telephone mystery shopping programmes use the latest digital hard-disk recording systems with advanced editing capabilities. Each call is extensively quality controlled to ensure the highest quality output including individual call editing to remove audio interference and maximize call clarity.

Call recordings are presented for online review, through RESPONSE our online suite of management reporting tools. CD versions are available, if required.

Each telephone mystery shopping programme includes an individual report together with a digital MP3 recording of each call. As with all our mystery shopping, Performance in People telephone programmes provide extensive individual and executive reporting.

DEMONSTRATION

We can provide a free web demonstration of our online management report tools demo request