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Offices

Performance In People
Pascall House,
Westridge Business Park
Cothey Way, Ryde,
Isle of Wight, PO33 1QT
t: (01983) 568080
f: (01983) 568517
info@performanceinpeople.co.uk

Customer Service Improvement

Outsourced surveys, audits and assessments provide objectivity and independent evaluation of performance.

Performance in People provides a range of measurement services that inform management strategy and decision making. What's more the data gathering is conducted without tying up your own people.

Our services to clients include:

  • Auditing of procedures
  • Assessment of process compliance
  • Customer Research Surveys
  • Independent reviews ahead of internal certification
  • EFQM Excellence Model assessment
  • Identifying remedial action requirements

Performance in People employs a team of experienced auditors, researchers, and investigators from a wide spectrum of industry backgrounds. We pride ourselves on delivering assessments against specified criteria in an objective, independent and professional manner. Our auditors and assessors are bound by strict and comprehensive confidentially agreements.

Assessments and surveys are carried out by post, over the telephone, in person, via a database website or in the case of audits, typically on-site at our clients' premises using criteria and standards from internally derived procedures or process requirements. Where necessary, we can assist in the development of standards, procedures or processes to establish a framework for audit, assessment or certification reviews.