Performance in People - Mystery Shopping
 
 

Case Studies

Performance in People works with some of the world’s leading brands to improve customer service, sales and customer experience delivery. See how our innovative customer service solutions have improved our client’s performance…

 

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Virgin Media

Performance in People have worked with Virgin Media for a number of years delivering a range of mystery shopping, performance improvement activities and training programmes.

“I’ve worked with numerous suppliers over the years within other businesses that I have worked for and I rate Performance in People as definitely the best. They are always looking to improve the programme and always receptive to new ideas. I think the way that they work is very hands on, we work very closely together. The way that the whole programme is managed from start to finish is really positive.”

James Coleman Tye, Talent & Development Lead Business Partner at Virgin Media

“PiP have worked hard to ensure our internal trainers are comfortable and confident in the delivery of Continue & Begin Fast Coaching. Their enthusiasm and attention to detail have ensured we feel capable as a business to really make a difference using fast coaching. The positive impact Continue & Begin is having in Virgin Media is already shining through. Managers and coaches are focussing on behavioural coaching rather than the traditional technical coaching and is reaping great benefits. The support PiP offer on an on-going basis will ensure the impact the model is having will continue. Continue & Begin is part of our DNA now and long may that continue.”

Simon Connolly, Head of Training & Development at Virgin Media

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