Performance in People - Mystery Shopping

Case Studies

Performance in People works with some of the world’s leading brands to improve customer service, sales and customer experience delivery. See how our innovative customer service solutions have improved our client’s performance…


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Mitsubishi Motors

Performance in People provides a range of Automotive solutions, which include mystery shopping and customer satisfaction research. 

We know that successful programmes need action from the featured outlet teams. PIP programmes promote activity at local store/dealer level when results are published. This includes the self-evaluation of mystery shops, and an alerts system to ensure all customer complaints are dealt with promptly. Our systems keep central management fully informed of progress and the action plans created from the results.

“The level of service that we get from Performance in People is just exceptional.  The quality of work and reviews they give are very strong. You can measure the scores that the dealers are receiving and how the scores have improved.”

Clive Messenger, Head of Corporate Sales & Remarketing,Mitsubishi Motors

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