Performance In People
Pascall House,
Westridge Business Park
Cothey Way, Ryde,
Isle of Wight, PO33 1QT
t: (01983) 568080
f: (01983) 568517
info@performanceinpeople.co.uk

Case Studies

B&Q

‘The net results were outstanding, we experienced a vast increase in market share, which saw us grow from third to first in the UK for kitchen project business’

Mat Morgan Sales Development Team, B&Q PLC

Performance in People embarked on a training and development venture for the sales departments of kitchens, bathrooms, and conservatories within B&Q. We chose ‘PiP’ above their competitors, as they were renowned for the expertise in the field of mystery shopping through covert operation; together with their ability to put their findings into training and development and hence drive business results. …they produced a rigorous sales and service training package evolving from what they had witnessed through mystery shopping a large selection of our stores. They did this by writing a two day training workshop that they trained into our Sales Support Managers, who in turn delivered it to our in store sales people; through effective coaching ‘one to one’ from PiP employees.…the net results were outstanding, as we witnessed significant revenue and profit increases year on year over a two-year period. In addition to this, we also experienced a vast increase in market share, which saw us grow from third to first in the U.K. for kitchen project business.

Mat Morgan, Sales Development Team, B&Q PLC