Performance in People - Mystery Shopping
 

Case Studies

Performance in People works with some of the world’s leading brands to improve customer service, sales and customer experience delivery. See how our innovative customer service solutions have improved our client’s performance…

 

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Arco

Arco has started a new venture with Performance in People in the delivery of their customer experience improvement methodologies. Performance in People work closely with Arco to measure and develop their sales, service and customer experience performance.
 
Arco is a fourth generation; family owned business committed to keeping people safe at work. Arco works with organisations to keep their workplaces safe and compliant. They have been putting people first for 125 years. That's why they pride themselves in being the Experts in Safety.
 
The Arco Company has grown from a small venture in Hull to become the UK's largest distributor of safety and maintenance products. Their National Distribution Centre holds an impressive 22,000 products and with a network of 41 branches covering the UK and Ireland, Arco ensure that their customers can get what they need when they need it.
 
''We may be a small channel within the overall business but we all work as a team, we get the job done, give our customers a great experience and have some fun doing it!.''
 
Mike Kennedy, Trade Counters-Merchandise Manager, Arco 
 
Arco hold an annual National Sales Conference, the most recent being in the Magna Science and Adventure Centre in Rotherham. Everyone in the Arco sales channel attended the conference, from their joint Managing Director’s, Chairman, Sales Managers and Account Managers! The theme for the all-day event was ‘At the Movies’… can you guess the movie? Some of these Minions pictured below include Trade Counter Managers and Area Managers for the North and South Regions.

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