Performance In People
Pascall House,
Westridge Business Park
Cothey Way, Ryde,
Isle of Wight, PO33 1QT
t: (01983) 568080
f: (01983) 568517
info@performanceinpeople.co.uk

Case Studies

General Motors

‘Performance in People is a perfect fit for us. Their experience in the industry meant they really understood our needs.’
Paul Franklin-Slattery, Retailer Relationship Manager, GM UK & Ireland
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Mercedes

‘PIP focused on the need to translate mystery shopping output into real changes in staff behaviour’
John Fossey Sales Development Manager, Mercedes Car Group
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Kwik Fit

‘Working with Performance in People, we have been able to build a highly successful programme that captures the realities of our customers’ experiences’
David White Customer Service Director, Kwik Fit
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B&Q

‘The net results were outstanding, we experienced a vast increase in market share, which saw us grow from third to first in the UK for kitchen project business’
Mat Morgan Sales Development Team, B&Q PLC
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UGC Cinemas

‘The best training I’ve ever had is a familiar phrase I've heard’
Lisa Rowland Training Manager, UGC Cinemas
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Halifax Bank of Scotland

‘As soon as we met Performance in People we knew that we’d got the right people – they certainly matched our expectations’
Stephen Webster, Head of Customer Services, Personal Lending, HBOS (Halifax-Bank of Scotland)
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London Underground

London Underground were looking for a supplier who could bring the highest quality standards and the use of new technologies to the bring programme into a new dimension
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ACIS Group

Performance in People worked with ACIS (housing) to develop their own internally sustainable mystery shopping programme conducted by its tenants
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YOUR MOVE

When The 'Your Move' estate agency chain embarked on a national mystery shopping programme, they chose Performance In People.
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Volvo

Performance in People was hired by the car manufacturer to undertake an extensive mystery shopping and dealer coaching programme.
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Honda

Paul Hunter Development Standards Manager at Honda UK was interviewed by our roving reporter on what a successful mystery shopping programme looked like
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