Performance in People works with some of the world’s leading brands to improve customer service, sales and customer experience delivery. See how our innovative customer service solutions have improved our client’s performance…
''I rate Performance in People as definitely the best. They are always looking to improve the programme and always receptive to new ideas.''
James Coleman Tye, Virgin Media
''Performance in People is a perfect fit for us. Their experience in the industry meant they really understood our needs.''
Paul Franklin-Slattery, Retailer Relationship Manager, GM UK & Ireland
“We were really impressed with PiP’s knowledge and capability in relation to developing retail service standards."
Elaine Kelly, Ladbrokes Customer Experience Manager
''The results have been extremely positive and have enabled us to recognise high levels of service performance, identify areas for improvement, and have provided an exceptional training tool.''
Melanie Cowall, Your Move Estate Agents
''Far and away the most powerful thing we have done in recent times to help improve customer service within Argos stores.''
Matt Brooks, Argos
''PiP focused on the need to translate mystery shopping output into real changes in staff behaviour.''
John Fossey, Sales Development Manager, Mercedes Car Group
''What really stood out for us about Performance in People’s approach was their complete solution.''
Steve Collard, Stores Director, Countrywide
"Working with PiP, we have made very significant progress. We have far greater ownership of issues at all levels and real commitment to improve our performance."
Simon Hiorns, Micheldever Tyre Services Ltd
''As soon as we met Performance in People we knew that we’d got the right people – they certainly matched our expectations.''
Stephen Webster, Head of Customer Services, HBOS
''We may be a small channel within the overall business but we all work as a team, we get the job done, give our customers a great experience and have some fun doing it!.''
Mike Kennedy, Trade Counters-Merchandise Manager, Arco
"Volvo wasn't just interested in measuring performance standards, they were committed to achieving sustainable changes in behaviours."
Mike Dalloz, Managing Director, Performance in People
''The net results were outstanding; we experienced a vast increase in market share, which saw us grow from third to first in the UK for kitchen project business.''
Mat Morgan, Sales Development Team, B&Q PLC
''The level of service that we get from PiP is just exceptional. The quality of work and reviews they give is very high.''
Clive Messenger, Head of Corporate Sales & Remarketing, Mitsubishi Motors
''Their technologies and online facilities are impressive; this combined with comprehensive reporting and significant cost savings, has resulted in a much improved programme.''
Mandy Wheeler, TFL
Please submit your contact information below and we
will email the information directly to you.
Which information do you wish to access?