Performance in People - Mystery Shopping


BMS Competition: 2017 Q1 Winners

Thursday 15th June 2017

Performance in People (PiP) is thrilled to announce the award winners of our newly launched quarterly Behavioural Measurement Score® (BMS®) competition!

What is the BMS®?

It’s now recognised that great customer service doesn’t just come from following a process; it’s all about how you deliver it. PiP has developed the award winning Behavioural Measurement Score®; a robust methodology which measures the six key behaviours that impact most on the customer experience. We recognise that this could be quite a subjective subject and therefore to ensure objectivity, each behaviour is scored using a library of over 250 characteristics. Improvements in BMS® is also proven to link directly with increases in independent Customer Satisfaction Survey and Net Promoter Score® measures. BMS® has been adopted by over 100 organisations within the retail, automotive, financial and hospitality industries including: Shell, Magnet, GAME, Pizza Hut and Volkswagen Group.

What is the BMS® competition?

Our quarterly BMS® competition gives staff featured on their mystery shop video the chance to win up to a £500 prize along with a prestigious BMS® trophy, for delivering the best service experience and BMS® performance across our client base. Nominees will be put forward by our quality controllers who are experts in customer service and recognising fantastic behavioural performance across multiple industries. 1st, 2nd and 3rd winners are then selected by our BMS® Manager and Senior Management team.

The Results for Quarter 1!

Huge congratulations to the following three members of staff who have been awarded 1st, 2nd and 3rd place in our Q1 BMS® competition!

Mystery Shopping | Training | Audits | Customer Surveys

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